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Roeing Government Solutions

Roeing Government Solutions is a suite of case management platforms designed to provide organizations the technology infrastructure to manage the delivery of services and optimize the outcomes of those services. The Government Solutions platform consists of a suite of case management-based solutions for the following social service related programs:

• Adult Protective Services
• Energy Assistance
• Weatherization Assistance
• Community Action Assistance
• Housing Finance Authority

Roeing Government Solutions case management system will provide program managers the business intelligence needed to trend and share data that can be consumed to support policy outcomes and program management decisions.

Featuring:

  • Reporting - Reporting incidents of abuse is easy via a web portal, mobile application or a call center interface.
  • Investigation – A systematic process of documenting and validating identities and events of the reported abuse.
  • Assessment – Comprehensive assessment built on industry best practices to profile service needs.
  • Case Management – Building a profile of the case history in a consolidated view with the client’s service needs attached to a schedule of interactions and service deliverables.
  • Monitoring – Analyze client and provider interactions as well as case status in order to proactively alert case managers of activities, tasks and events due dates and outcome benchmarks.
  • Data Analysis and Reporting – Real-time and historical reporting of incidents, case status, activities and other data to assure service is delivered in a timely fashion.
  • Dashboards – Key Performance Indicator (KPI) views allows all levels of the service delivery chain (investigators, case managers, administrators, and the public) to track the performance of the program to assure that the projected outcomes are achieved.




CASE MANAGEMENT PLATFORMS


Roeing's suite of case management-based solutions for social service related programs.

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ADULT PROTECTIVE SERVICES

APSconnect is a modular data management system built specifically for the Adult Protective Services Community. APSconnect was designed to empower users to properly administer and manage the entire service process using a customized, role-based interface to present the relevant data and actionable activities.

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HOUSING FINANCE AUTHORITY

HFAconnect is a comprehensive data management system designed to automate the application process, grant award, project monitoring, project and grant compliance monitoring, financial claims submission and funds management of statewide housing authorities.


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COMMUNITY ACTION
AGENCY

CAAconnect is a best in class digital platform designed to facilitate the identification of all people receiving services from an agency. The system framework boasts the latest in mobile technologies allowing CAA users to be efficiently manage case data, accurately assess results and effectively track service needs.

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ENERGY ASSISTANCE PROGRAM

EAPconnect is designed to manage the LIHEAP program at the State and Community Action Agency level. EAPconnect is a centralized data management system which provides real-time data integration, process oriented intake, eligibility and benefits calculation, fraud prevention, and compliance reporting.

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WEATHERIZATION ASSISTANCE PROGRAM

WAPconnect is a web-based data management software for The U.S. Department of Energy Weatherization Assistance Program (WAP) and other energy assistance programs. WAPconnect allows you to track, measure, monitor, and budget data in one centralized location.






ADULT PROTECTIVE SERVICES

Roeing APSconnect was built to fulfill a need to provide the right level of service to the at-risk adult population. This was designed by case workers for case workers. It is architected to empower users to properly administer and manage the entire service process.

The system greatly enhances case worker productivity by allowing users to maintain a client centered focus through task-based experiences. Task based experiences aggregate relevant data and presents it to the user to eliminate inefficient toggling between records and screens. The result is increased productivity, connecting services to those in need with a client centric, outcome-based platform.


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INCIDENT REPORTING

Reporting incidents of alleged maltreatment is easy via a web portal, mobile application or a call center interface.

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INVESTIGATION

A systematic process of documenting and validating identities and events of the reported abuse.

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ASSESMENT

Comprehensive assessment built on industry best practices to profile service needs.

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CASE MANAGEMENT

Building a profile of the incident history in a consolidated view with the individual’s service needs attached to a schedule of interactions and service deliverables.

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MONITORING

Analyze individual and provider interactions, track case status, alert case managers of upcoming activities/tasks, and monitor outcome benchmarks.

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DATA ANALYSIS

Real-time and historical reporting of incidents, case status, activities and other data to assure service is delivered in a timely fashion.

MORE APS INFORMATION


ROEING EXPERIENCE

  • 40 years of State Health and Human Services experience
  • Deep experience in developing client-centric HHS solutions
  • Subject Matter experts in Aging programs
  • Certified partnership with Case Management systems

OUR PROCESS

  • Agile methodology to enable rapid feedback, configuration and successful implementation
  • Seasoned and comprehensive training packages
  • An established help desk platform
  • Right sized maintenance and operations packages

ROEING RESOURCES

  • Former APS Caseworkers on staff
  • Policy and Program SMEs
  • Certified Microsoft engineers
  • Certified Project Managers

APSconnect Features

  • NAMRS compliant
  • Dashboards and KPIs
  • Modifiable Workflow and Case Management
  • Section 508 compliant
  • Role based security
  • HIPAA compliant
  • A Software as a Service (SaaS) product
  • Azure Government hosted







HOUSING FINANCE AUTHORITY

HFAconnect is a comprehensive data management system designed for Housing Finance Authorities. HFAconnect is designed to manage the grants and compliance for awards and loans within an HFA. The system is built to automate the application process, manage the grant lifecycle, process financials, and perform project monitoring for compliance.

HFAconnect enables Housing Finance Authorities in their effort to modernize by providing a single source of information for the entire agency. This promotes internal efficiency through reduced data entry and process automation which reduces the turnaround time of applicant services and provides better customer service. HFAconnect is designed to streamline the processes with the HFA to allow Authorities to operate efficiently and refocus their efforts on connecting people and developers with the housing resources available to build healthy communities with affordable housing opportunities. You can customize workflows, notifications, and business process flows to match your own needs which will reduce the workload on HFA staff.

The results allow the Housing Authority to provide transparency and fiscal responsibility to developers, auditors, regulatory bodies and community stakeholders.


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HFA PORTAL

HFA staff can manage all awards, financials, and compliance data.

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GRANTEE PORTAL

Grantees can apply for grants, request funds, and upload documentation.

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ONLINE APPLICATIONS

Apply for grants and loans online.

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AWARD MANAGEMENT

Manage awards, financials, documentation, and compliance.

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FINANCE MANAGEMENT

Manage disbursements, return of funds, and balances.

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COMPLIANCE MONITORING

Perform compliance monitoring based on each programs’ rules.

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TASK MANAGEMENT
Assign tasks to staff to ensure work is completed.
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CLOSEOUT PROCESSING

Closeout awards and capture final documentation.

MORE HFA INFORMATION


HFAconnect Features

  • Awards Management
  • Business Process Flows
  • User Assigned Tasks
  • Custom Workflows using Power Automate
  • Document Management
  • Dashboard, BI & Executive Reporting
  • Federal Reporting requirements
  • Power BI Integration
  • Microsoft Forms Integration
  • Active Directory Integrated
  • Full Audit Capabilities
  • Dynamics 365 hosted in MS GOV Cloud









COMMUNITY ACTION AGENCY

Roeing CAAconnect is a best in class digital platform designed to facilitate the identification of all people receiving services from an agency. The system framework boasts the latest in mobile technologies allowing CAA users to be efficiently manage case data, accurately assess results and effectively track service needs.

CAAconnect Features

  • CSBG Module 4 Characteristics
  • Dashboards and KPIs
  • EAPconnect Integration
  • Section 508 compliant
  • Role based security
  • PCI compliant
  • A Software as a Service (SaaS) product
  • Azure Government hosted

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CASE MANAGEMENT

Building a profile of the family history in a consolidated view along with the service needs.

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SERVICES

A systematic process of identifying and tracking the services used by an individual or family.

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UNDUPLICATED COUNTS

Complete your CSBG Module 4 Section C unduplicated count report using CAAconnect and EAP data.

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FAMILIES 

Track family members and the services they receive from multiple programs over time.

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INTEGRATION

Integrated with EAPConnect sharing Families, Members and Application information.

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DATA ANALYSIS

Real-time and historical reporting of case information including the CSBG Annual Report Module 4 Section C.







ENERGY ASSISTANCE PROGRAM

EAPconnect is designed to manage the LIHEAP program at the State and Community Action Agency level. EAPconnect is a centralized data management system which provides real-time data integration, process oriented intake, eligibility and benefits calculation, fraud prevention, and compliance reporting. EAPconnect is designed to simplify the management of the LIHEAP program for state users, CAA supervisors, and intake workers.


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ONLINE INTAKE

Clients can apply for benefits through the online self-service portal.

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FRAUD CHECKING

Identify attempted fraud from multiple applications for benefits.

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ELEIGIBILITY & BENEFIT CALCULATION

Automatic eligibility and benefit determination during the intake process.

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RULES DRIVEN DATA VALIDATION

Configure the rules that should be enforced to ensure accurate data entry.

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MONITORING

Build your own QA questions and review applications for quality within the system.

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DASHBOARDS AND REPORTS  

Realtime dashboards and reports at the state and agency level.

MORE EAP INFORMATION


FUNDS MANGEMENT

EAPconnect allows you to manage LIHEAP programs at the state and agency level. We know that the first component of the system must be to manage the flow of funds to the agencies who implement the programs locally. To accomplish this, our system provides the management for:

  • Tracking funding sources and budget amounts at the state level
  • Tracking awards to agencies and their budgets for each program and activity
  • Tracking payments against agency awards that are either paid to the agency or to vendors for household benefits.
  • Tracking repayment of funds against agency awards.
  • Reconciliation of payments to household benefits.

INTAKE AND ELIGIBILITY

Eligibility and benefit determination is key to ensuring that your households receive their correct benefits. Each state uses a methodology based on the needs of their residents. Eligibility determination methodologies are fairly constant but need to be adjusted annually based on changing demographics and funding levels. EAPconnect provides the ability to adjust the data points used in the determination formulas each year so that the state can adapt to changing rules. For example, some states determine a number of points based on the energy cost. EAPconnect can allow for the energy cost levels and associated points to be adjusted for each program year while maintaining the historical values used in prior year calculations for analysis and reporting.

Eligibility determination is a key component of the intake process. EAPconnect uses a process oriented intake which leads the intake worker through the data entry while providing real-time feedback. By integrating the eligibility rules, documentation requirements, income calculator, benefit calculations, and an active notification process, we help the intake staff ensure that the household data is fully entered and that they receive their full benefits. Our integrated fraud detection provides feedback directly to the intake worker when a case of possible fraud is identified.

BENEFIT DETERMINATION

EAPconnect utilizes the information entered for the household to automatically determine eligibility and benefit amounts. Users can review these calculations as well as print reports that show the factors used to determine the household benefit. The audit feature tracks any changes to the data that is used to calculate eligibility and benefit determination.

VENDOR MANAGEMENT

EAPconnect provides users with the ability to manage the vendors receiving payment for LIHEAP clients. We track the types of vendors, contact information, and vendor contracts (MOU) to ensure that payments made to vendors are accurate and that the vendors have met the guidelines of the program.

PAYMENT PROCESSING

Payment processing is integrated into EAPconnect. Transmittals (purchase orders) are electronically created and sent to vendors for review and benefit obligation. Vendor responses are then processed and any corrections can be made to household claims. Payments can then be processed and sent to your accounting system to generate the payment directly to the vendor. Claim vouchers can be utilized for post delivery fuels such as wood vendors.

Return of funds are managed through a similar process to capture payments that need to be returned. Both the payment and return of funds processes have full audit trails to ensure that the accounting process can be fully audited.

SECURITY AND INTEGRATION

Security is something that should be designed in from day one on every system today. EAPconnect makes use of several technologies to keep your data as secure as possible. From encryption at rest to encryption in motion, we work to ensure that your data is secure at all times. Beyond encryption, we automatically hide PCI (Personal Confidential Information) from users and track which users view this information. Our system is built upon REST API’s to allow for integrating with other systems. REST API’s are an industry standard that allows for integration with other software systems assuming that the proper security credentials are configured.

EAPconnect Reporting

EAPconnect has you covered for your reports. We include standard reports and dashboards out of the box to get you started but we know that you will have needs beyond our report library. We offer an ad-hoc reporting tool to allow you to develop and generate your own reports as needed. We also offer a Business Intelligence and Dashboarding tool that integrates to allow you to create your own KPI’s and see what is really happening in your program.







WEATHERIZATION ASSISTANCE PROGRAM

Roeing WAPconnect is a web-based data management system for the Weatherization Assistance Program. WAPconnect allows you to track your Weatherization applications and jobs, capture the cost and completion data, and report on budgets and jobs through a centralized system.

WAPconnect reports on applicant balances, unobligated balances, tracks claims auditing and matrix auditing, can report on fraud investigations, and also tracks notification letters, budgets, and statistics. This application can plot client demographics, map dwelling statistics, track budget and financial information, plot overhead cost budgeting, monitor job costs, and allows for multiple monitoring tools. WAPconnect can also inventory multiple funding sources and is capable of both agency and state levels of reporting. Roeing can host this application for you, and it is also offered in a premise-based license version. Contact Roeing Corporation today for more information.


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UTILITY PROGRAMS

Track utility programs for demand side management.

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JOB TRACKING

Track the details of the job, costs, and completing information.

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SCHEDULING

Schedule your jobs and which contractors are assigned to jobs.

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WAITING LIST

Manage your waiting list which can be integrated with EAPconnect.

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MEASURES

Identify measures implemented on jobs and how they are funded.

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REPORTING

State and agency level reporting of funding, jobs, and completions.






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