Roeing Government Solutions is a suite of case management platforms designed to provide organizations the technology infrastructure to manage the delivery of services and optimize the outcomes of those services. The Government Solutions platform consists of a suite of case management-based solutions for the following social service related programs:
• Adult Protective Services
• Energy Assistance
• Weatherization Assistance
• Community Action Assistance
Roeing Government Solutions case management system will provide program managers the business intelligence needed to trend and share data that can be consumed to support policy outcomes and program management decisions.
Roeing APSconnect was built to fulfill a need to provide the right level of service to the at-risk adult population. This was designed by case workers for case workers. It is architected to empower users to properly administer and manage the entire service process.
The system greatly enhances case worker productivity by allowing users to maintain a client centered focus through task-based experiences. Task based experiences aggregate relevant data and presents it to the user to eliminate inefficient toggling between records and screens. The result is increased productivity, connecting services to those in need with a client centric, outcome-based platform.
EAPconnect is designed to manage the LIHEAP program at the State and Community Action Agency level. EAPconnect is a centralized data management system which provides real-time data integration, process oriented intake, eligibility and benefits calculation, fraud prevention, and compliance reporting. EAPconnect is designed to simplify the management of the LIHEAP program for state users, CAA supervisors, and intake workers.
EAPconnect allows you to manage LIHEAP programs at the state and agency level. We know that the first component of the system must be to manage the flow of funds to the agencies who implement the programs locally. To accomplish this, our system provides the management for:
Eligibility and benefit determination is key to ensuring that your households receive their correct benefits. Each state uses a methodology based on the needs of their residents. Eligibility determination methodologies are fairly constant but need to be adjusted annually based on changing demographics and funding levels. EAPconnect provides the ability to adjust the data points used in the determination formulas each year so that the state can adapt to changing rules. For example, some states determine a number of points based on the energy cost. EAPconnect can allow for the energy cost levels and associated points to be adjusted for each program year while maintaining the historical values used in prior year calculations for analysis and reporting.
Eligibility determination is a key component of the intake process. EAPconnect uses a process oriented intake which leads the intake worker through the data entry while providing real-time feedback. By integrating the eligibility rules, documentation requirements, income calculator, benefit calculations, and an active notification process, we help the intake staff ensure that the household data is fully entered and that they receive their full benefits. Our integrated fraud detection provides feedback directly to the intake worker when a case of possible fraud is identified.
EAPconnect utilizes the information entered for the household to automatically determine eligibility and benefit amounts. Users can review these calculations as well as print reports that show the factors used to determine the household benefit. The audit feature tracks any changes to the data that is used to calculate eligibility and benefit determination.
EAPconnect provides users with the ability to manage the vendors receiving payment for LIHEAP clients. We track the types of vendors, contact information, and vendor contracts (MOU) to ensure that payments made to vendors are accurate and that the vendors have met the guidelines of the program.
Payment processing is integrated into EAPconnect. Transmittals (purchase orders) are electronically created and sent to vendors for review and benefit obligation. Vendor responses are then processed and any corrections can be made to household claims. Payments can then be processed and sent to your accounting system to generate the payment directly to the vendor. Claim vouchers can be utilized for post delivery fuels such as wood vendors.
Return of funds are managed through a similar process to capture payments that need to be returned. Both the payment and return of funds processes have full audit trails to ensure that the accounting process can be fully audited.
Security is something that should be designed in from day one on every system today. EAPconnect makes use of several technologies to keep your data as secure as possible. From encryption at rest to encryption in motion, we work to ensure that your data is secure at all times. Beyond encryption, we automatically hide PCI (Personal Confidential Information) from users and track which users view this information. Our system is built upon REST API’s to allow for integrating with other systems. REST API’s are an industry standard that allows for integration with other software systems assuming that the proper security credentials are configured.
EAPconnect has you covered for your reports. We include standard reports and dashboards out of the box to get you started but we know that you will have needs beyond our report library. We offer an ad-hoc reporting tool to allow you to develop and generate your own reports as needed. We also offer a Business Intelligence and Dashboarding tool that integrates to allow you to create your own KPI’s and see what is really happening in your program.
Roeing CAAconnect is a best in class digital platform designed to facilitate the identification of all people receiving services from an agency. The system framework boasts the latest in mobile technologies allowing CAA users to be efficiently manage case data, accurately assess results and effectively track service needs.
Roeing WAPconnect is a web-based data management system for the Weatherization Assistance Program. WAPconnect allows you to track your Weatherization applications and jobs, capture the cost and completion data, and report on budgets and jobs through a centralized system.
WAPconnect reports on applicant balances, unobligated balances, tracks claims auditing and matrix auditing, can report on fraud investigations, and also tracks notification letters, budgets, and statistics. This application can plot client demographics, map dwelling statistics, track budget and financial information, plot overhead cost budgeting, monitor job costs, and allows for multiple monitoring tools. WAPconnect can also inventory multiple funding sources and is capable of both agency and state levels of reporting. Roeing can host this application for you, and it is also offered in a premise-based license version. Contact Roeing Corporation today for more information.